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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Denita Sparks

Denita Sparks

October 28, 2025

5  out of  5
rating by Denita Sparks
"Spencer McCain was very helpful and knowledgeable."
We responded:
"Thanks so much for the kind words, Denita! I’m really glad I could help and that you had a great experience working with us. - Spencer "
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Reginald Jackson

October 24, 2025

5  out of  5
rating by Reginald Jackson
"He done a great job he took his time went over everything I’m happy I call State Farm"
We responded:
"Thank you for the review, Reginald! I’m glad everything went smoothly and that you had a positive insurance experience with us. - Spencer "
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Raine Cook

October 22, 2025

5  out of  5
rating by Raine Cook
"I had such a great experience working with Spencer McCain at State Farm! My boyfriend and I recently moved from Alabama to Georgia and needed to transfer the policy, which I thought would be a hassle, but Spencer made it so easy. He took the time to explain everything clearly, answered all our questions, and made sure we got the best coverage for us. The process was smooth, quick, and stress-free. It really felt like they cared about helping us, not just selling a policy. I’m so glad to have found an agent who’s this professional, knowledgeable, and personable. Highly recommend!"
We responded:
"Thank you for the kind words, Raine! I’m really glad we could make the process smooth and stress-free for you and your boyfriend. It means a lot to hear that our team made you feel supported and informed—we really enjoy helping our customers feel confident about their coverage. So glad to have you both with us! - Spencer "
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Jared Bowens

October 22, 2025

5  out of  5
rating by Jared Bowens
"Outstanding service. From the moment I walked through the door, the customer service was on another level. It wasn’t performative either—it was a genuine desire to connect and assist. I came in around 4:30ish, and having worked in retail for many years, I know it can be a little frustrating when a customer walks in as you’re getting ready to wrap up the day. Instead of just getting me in and out, the team took the time to get to know me a bit, walk me through several scenarios that could positively impact my finances while maintaining high-level coverage, and provide a slew of options and resources in case I needed anything further. Not to mention, the establishment is aligned with the right side of things as University of Alabama fans—except for TJ 😂. Roll Tide!!"
We responded:
"Wow, thank you for the thoughtful review, Jared! I’m thrilled to hear you felt genuinely supported and that we could take the time to go over everything thoroughly. We love connecting with our customers and making sure they feel confident about their options. Roll Tide! - Spencer "
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Brennan Jaggers

October 21, 2025

5  out of  5
rating by Brennan Jaggers
"T.J. is a great agent! Super easy to talk to and isn’t pushy which is nice. He just gives you the information, makes sure you understand and then lets you decide what you need! Would recommend."
We responded:
"Thank you for sharing your experience, Brennan! I’m so glad to hear TJ made the process clear and comfortable for you. We always want our customers to feel informed and supported. I’ll be sure to share your kind words with him, and we truly appreciate your recommendation. - Spencer "
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Alex Ekin

October 16, 2025

5  out of  5
rating by Alex Ekin
"We just had our State Farm account moved to Spencer’s agency after our previous agency owner passed. We have a multitude of policies and switch vehicles often enough that we have frequent interactions… so we were a little nervous as we had a great longstanding relationship with our past agent. Honestly, we were expecting to change companies since we didn’t have the loyalty of a 10 year relationship anymore. The same day I got the email from SF corporate that our account had been reassigned, Spencer reached out by phone to introduce himself and asked to set up a time in a few weeks to go over our policies. I appreciated and was impressed by the immediate outreach to ensure I had his contact and knew who to call if anything came up meanwhile. Very professional during what could have been an awkward transitional time. We just reviewed our home, cars, motorcycles, and life insurance policies together. Spencer did a great job with making sure we knew what coverages we have (and that all were sufficient), getting himself quickly up to speed on our policies, all while taking time to get to know us. He’s a super warm, family centered guy, and was an absolute pleasure to work with. Felt like he looked for ways to get us the best coverage at the best price. He also made other policy recommendations based on our lifestyle that were appreciated. Can tell he really appreciates his clients business and is happy to put the work in to keep it. Looking forward to many years of great customer service from him and would highly recommend Spencer to our friends."
We responded:
"Alex, thank you for taking the time to share such a thoughtful and detailed review. I understand how important that longstanding relationship was, and I’m truly honored to have the opportunity to support you and your family moving forward. Providing excellent service and building strong relationships with my customers is something I value greatly. I look forward to many years of working together. Thank you again for your kind words and recommendation—it means a lot! - Spencer "
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Brian Cross

October 14, 2025

5  out of  5
rating by Brian Cross
"Spencer is very knowledgeable about insurance. Very patient with my concerns. Very easy to talk to. This was a great experience buying insurance. I purchased both homeowners and car insurance."
We responded:
"Thank you so much for sharing your experience, Brian! I’m glad to hear everything went smoothly and that I was able to help address your concerns. It means a lot to know you had a great experience with your homeowners and auto insurance. I truly appreciate the opportunity to earn your business. - Spencer "
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Jerry Waldrep

October 14, 2025

5  out of  5
rating by Jerry Waldrep
"Awesome experience, highly recommend"
We responded:
"Thanks so much, Jerry! Glad you had an awesome experience. Really appreciate the recommendation! - Spencer "
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jonathan herman

October 13, 2025

5  out of  5
rating by jonathan herman
"Super amazing people and would highly recommend! Saved me hundreds! I would definitely recommend Spencer McCain, he gave me super amazing customer service and was super helpful."
We responded:
"Thanks a ton for the great review, Jonathan! I’m really glad I could help and that you had a good experience with us. We’re always here if you need anything or have questions down the road. Appreciate the recommendation — it means a lot! - Spencer "
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HandsofGlory1

October 9, 2025

5  out of  5
rating by HandsofGlory1
"TJ was super caring and wonderful! He took time to explain my policy and helped me save money in the process. He wasn't pushy or being salesy. I like that. Thank you TJ for being great! Much success to you with SF. If you're needing a great agent, he's your guy! Tell him I sent you! ☺️💯☺️"
We responded:
"Hello, thanks so much for the awesome review! TJ is definitely a gem — thoughtful, patient, and all about helping people without the pressure. I’m glad he made the experience a great one for you. We really appreciate the support, and I’ll make sure TJ sees your kind words. He’ll love it! - Spencer "
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Colin Stein

October 3, 2025

5  out of  5
rating by Colin Stein
"I needed to find Homeowner's Insurance quickly to meet a closing deadline, and Spencer was very accommodating to and quick to help. He was able to communicate effectively with me and give me comparisons with other providers, even when I was in a pinch for time. As someone who did not have much knowledge going into discussions with Spencer, he made things simple and was very informative so I knew exactly what I was getting."
We responded:
"Thank you for the thoughtful review, Colin! I’m glad I could help make the process smooth and get everything in place for your closing. It was a pleasure working with you, and I’m always here if you have any questions down the road! - Spencer "
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Kurtis Towbridge

September 30, 2025

5  out of  5
rating by Kurtis Towbridge
"Great communication skills"
We responded:
"Thank you, Kurtis! I really appreciate the feedback and I’m glad to hear it. I’m always here if you need anything! - Spencer "
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Robin Reid

September 29, 2025

5  out of  5
rating by Robin Reid
"Spencer McCain was great to work with. He had all the answers to all of my many questions. I had been with my last agency for 37 years so I had many questions. Had I not talked with Spencer, I probably wouldn’t have switched companies. Looking forward to this new insurance partnership."
We responded:
"Robin, thank you so much for your thoughtful review! I truly appreciate you taking the time to speak with me and ask your questions — after 37 years with your previous agency, I know making a switch is a big decision. I’m honored to have earned your business and excited to be part of this new insurance journey with you! - Spencer"
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Evan Drake

September 25, 2025

5  out of  5
rating by Evan Drake
"Spencer was very helpful and knowledgeable in helping me with all my questions about life insurance as well as going over every bit of information about bringing my home and auto policies over"
We responded:
"Evan, thank you for the kind review! I’m glad I could help answer your questions and walk you through everything. It’s always my goal to make sure you feel informed and confident in your coverage. I’m here anytime you need assistance! - Spencer "
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chad Kimbrell

September 13, 2025

5  out of  5
rating by chad Kimbrell
"Spencer and the other team were very helpful and took the time to explain options with my policy. Special thanks to Marcel, apologies for spelling)."
We responded:
"Chad, thank you for the 5-star review! My team and I truly appreciate your support and are so glad to hear you've had a great experience with us. Call us anytime! - Spencer "
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Kenzie Hull

September 12, 2025

5  out of  5
rating by Kenzie Hull
"Marcello was excellent! Great customer service, very kind and quick. Got me what I needed in a jiffy."
We responded:
"Thank you so much for your kind words, Kenzie! We’re thrilled to hear that you had a positive experience with our team. We will always be here for you to serve you and provide you with top notch service! - Spencer "
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JerryLee Sisson

September 11, 2025

5  out of  5
rating by JerryLee Sisson
"Spencer was great! He also got me the best price."
We responded:
"Thanks for the kind words, JerryLee. I am glad we were able to make assisting you with your insurance needs such a positive experience! - Spencer "
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Leah Johnson

September 9, 2025

5  out of  5
rating by Leah Johnson
"Spencer with State Farm has been great and helpful! Thanks for everything!"
We responded:
"Leah, I'm so glad your time spent with us has led you to share such great feedback! Thank you for giving us the opportunity to serve you and provide you with top notch service! - Spencer "
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Brittany Hanchey

September 2, 2025

5  out of  5
rating by Brittany Hanchey
"Marcello and Spencer helped me save over $500 a month! They were professional, timely and didn’t rush me. I would recommend them to anyone looking for homeowners or auto insurance!"
We responded:
"Brittany, thank you so much for your kind words! I’m thrilled to hear that you were satisfied with how quickly and smoothly we were able to assist with your insurance needs. It was a pleasure assisting you, and I truly appreciate your recommendation! - Spencer "
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Elaine Young

August 28, 2025

5  out of  5
rating by Elaine Young
"Spencer is truly a people person. I have home, life and car insurance. The person you see on his picture is the same happy smile in person. Happy with State Farm."
We responded:
"Elaine, thanks so much for the awesome review! Providing excellent service is our top priority, and your feedback is incredibly valuable to us. If you have any questions or need further assistance, please don't hesitate to reach out. - Spencer "
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Katty Kane

August 28, 2025

5  out of  5
rating by Katty Kane
"William help me so much and got me more for a lower price. I really appreciate the phenomenal customer service o received and how he answered all of my questions."
We responded:
"Katty, thanks so much for the great review! I'm glad William could assist you with your insurance needs and provide the service you deserve. We appreciate your kind words and are here anytime you need us! - Spencer "
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John Lee

August 15, 2025

5  out of  5
rating by John Lee
"Thanks to Spencer moved process quickly and a great rate 10/10"
We responded:
"John, a 10/10 insurance experience is what we strive for! Thank you so much for taking the time to leave this very kind review. Please call or stop in anytime. - Spencer "
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Danielle Pilgrim

August 14, 2025

5  out of  5
rating by Danielle Pilgrim
"Spencer McCain and his team, including Will McNeil, are phenomenal! They consistently provide excellent customer service, answer my calls right away, and offer the best prices. They always keep me informed about what’s available and show genuine care for their customers. I highly recommend them!"
We responded:
"Thank you for your kind words, Danielle! We’re thrilled to hear that you had a positive experience with our team. We always aim to make the insurance process as smooth as possible. Your recommendation means a lot to us! - Spencer "
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Linda Searcy

August 12, 2025

5  out of  5
rating by Linda Searcy
"PTL!, Mr William, with his pleasantries was so professional,so kind and so patient with me. Give him 100 stars."
We responded:
"Linda, thank you for your great feedback! I am so glad to hear you had a fast and friendly insurance experience. Going the extra mile is just part of how we take care of our customers. We appreciate you and are here whenever you need us! - Spencer "
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Maritza

August 12, 2025

5  out of  5
rating by Maritza
"Great communication from Spenser all throughout the transaction! Super happy with my policy and pricing"
We responded:
"Maritza, thank you for sharing your insurance experience with my team and I! We appreciate the kind review, and will always be here for you in your time of need. - Spencer "